Privacy Policy

Last Updated: September 16, 2026

This Privacy Policy describes how Team Outdoor ("we", "us", or "our") collects, uses, stores, and discloses personal information when you visit, use our services, make a purchase from efgcvg.shop (the "Website"), or otherwise communicate with us.

We are committed to protecting your privacy and processing personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

1. Data Controller

The controller responsible for the processing of personal data through this Website is:

Team Outdoor
Mariehaven 16
Tuse, Holbæk 4300
Denmark

Company Registration No.: 35957839
Email: support@efgcvg.shop
Website: efgcvg.shop

For questions about this Privacy Policy or the processing of your personal data, please contact us at support@efgcvg.shop.

2. Personal Data We Collect

Depending on how you interact with our Website, we may collect the following categories of personal data:

Contact Information

This may include:

• Name

• Billing address

• Shipping address

• Email address

• Telephone number

Order and Transaction Information

When you place an order, we may process information such as:

• Products purchased

• Order number

• Order value

• Shipping information

• Billing information

• Order status

• Return and refund information

• Payment method, including Cash on Delivery (COD)

Account Information

If account functionality is available, we may process information associated with your customer account, such as your login details, order history, and account preferences.

Device and Usage Information

When you visit our Website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Website activity

• Pages viewed

• Referring URLs

• Cookie and similar technology information

Customer Service Information

If you contact us, we may process the information you provide in your message, including information relating to your orders, returns, refunds, complaints, or other customer service requests.

3. How We Use Your Personal Data

We may use personal data for purposes including:

• Processing and fulfilling orders

• Arranging delivery of products

• Managing Cash on Delivery orders

• Providing order confirmations and updates

• Processing cancellations, returns, and refunds

• Providing customer service

• Responding to questions and complaints

• Maintaining and improving our Website and services

• Preventing fraud, abuse, and security incidents

• Maintaining business and transaction records

• Complying with tax, accounting, legal, and regulatory obligations

• Sending marketing communications where permitted by law

• Measuring Website performance and understanding how visitors use our Website, subject to applicable consent requirements

We do not use personal data for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.

4. Legal Bases for Processing

Where the GDPR applies, we process personal data only where we have an appropriate legal basis.

Depending on the circumstances, these legal bases may include:

Performance of a Contract:
We process information necessary to accept, process, deliver, return, or refund your order and to provide requested customer services.

Legal Obligations:
We may process and retain information where necessary to comply with tax, accounting, consumer protection, or other legal obligations.

Legitimate Interests:
We may process personal data where necessary for our legitimate business interests, such as maintaining Website security, preventing fraud, managing our business, and improving our services, provided that these interests are not overridden by your rights and interests.

Consent:
Where required, we rely on your consent for certain processing activities, particularly certain cookies, analytics technologies, and electronic marketing communications. You may withdraw your consent at any time.

5. Cash on Delivery (COD)

Our Website offers Cash on Delivery (COD).

When you select COD, we process information necessary to:

• Confirm your order

• Arrange delivery

• Verify order information where appropriate

• Manage payment upon delivery

• Handle returns and refunds

Because COD payments are not normally processed through an online payment gateway at checkout, we may need additional information to issue an approved refund.

For example, we may request bank account details where a bank transfer is necessary to refund a COD purchase.

Such information will be used only for legitimate refund and related administrative purposes and will be protected in accordance with applicable data protection requirements.

6. Shopify

Our online store is operated using the Shopify ecommerce platform.

Shopify may process certain personal data in connection with providing the ecommerce infrastructure and related services necessary to operate our store.

Shopify's processing of personal data is governed by its applicable privacy documentation and contractual arrangements.

Depending on the services used and the customer's location, information may be processed in countries outside the European Economic Area.

Where required, appropriate safeguards are used for international transfers of personal data.

7. Service Providers and Third Parties

We may share personal data with third parties where necessary to operate our Website and provide our services.

These may include:

• Ecommerce and website hosting providers

• Shipping and logistics providers

• Delivery companies and couriers

• IT and technical service providers

• Customer support providers

• Accounting, tax, and professional advisers

• Analytics providers, where permitted

• Marketing service providers, where applicable and legally permitted

• Fraud prevention and security service providers

• Government authorities or regulators where required by law

We provide third parties only with information reasonably necessary for the relevant service or other lawful purpose.

We do not authorize service providers to use personal data for unrelated purposes contrary to applicable law or our contractual arrangements.

8. Shipping and Delivery

To deliver your order, we may provide relevant information to shipping, logistics, and delivery providers.

This information may include:

• Your name

• Shipping address

• Telephone number

• Email address

• Order or delivery reference

• Information required to complete a Cash on Delivery transaction, where applicable

Such information is provided for purposes such as fulfilling your order, arranging delivery, providing delivery notifications, and managing delivery-related issues.

9. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to operate the Website, remember preferences, improve functionality, maintain security, understand Website usage, and, where applicable, support analytics and advertising.

Some cookies are strictly necessary for the Website to function and may not require consent.

Where required under applicable law, non-essential cookies and similar technologies will only be used after obtaining the appropriate consent.

You may be able to manage your preferences through the cookie consent tool available on our Website or through your browser settings.

Withdrawing or refusing consent to non-essential cookies will not affect the lawfulness of processing carried out before consent was withdrawn.

10. Marketing Communications

Where permitted by applicable law, we may send information about our products, services, or offers.

Where consent is required, we will send such communications only after obtaining appropriate consent.

You can unsubscribe from electronic marketing communications at any time by using the unsubscribe option included in the communication or by contacting us at:

support@efgcvg.shop

Unsubscribing from marketing communications does not prevent us from sending transactional or service-related messages necessary for your orders or customer relationship.

11. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may vary depending on the type of information and may be influenced by:

• Contractual requirements

• Tax and accounting obligations

• Consumer protection requirements

• Fraud prevention

• Dispute resolution

• Establishment, exercise, or defense of legal claims

When personal data is no longer required, we will delete, anonymize, or otherwise securely dispose of it where appropriate.

12. International Data Transfers

Some of our service providers may process personal data outside Germany, Austria, Denmark, or the European Economic Area.

Where personal data is transferred internationally, we take steps required by applicable data protection law to ensure an appropriate level of protection.

Where required, this may include relying on adequacy decisions, Standard Contractual Clauses, or other legally recognized safeguards.

13. Your GDPR Rights

If the GDPR applies to the processing of your personal data, you may have rights including:

• Right of access – You may request information about the personal data we process about you.

• Right to rectification – You may request correction of inaccurate or incomplete personal data.

• Right to erasure – You may request deletion of personal data in circumstances provided by law.

• Right to restriction – You may request restriction of certain processing activities.

• Right to data portability – In applicable circumstances, you may request personal data in a structured, commonly used, machine-readable format.

• Right to object – You may object to certain processing based on legitimate interests and to processing for direct marketing.

• Right to withdraw consent – Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

• Right to lodge a complaint – You have the right to lodge a complaint with a competent data protection supervisory authority.

These rights may be subject to conditions, limitations, and exceptions under applicable law.

To exercise your rights, contact us at:

support@efgcvg.shop

We may need to verify your identity before completing certain requests.

14. Complaints

If you have concerns about how we process your personal data, please contact us first at support@efgcvg.shop so that we can review your request.

Where the GDPR applies, you also have the right to lodge a complaint with the competent data protection supervisory authority.

If you live in Germany or Austria, you may also contact the data protection supervisory authority competent for your place of residence or other authority permitted under applicable law.

15. Security

We use reasonable administrative, organizational, and technical measures designed to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

16. Children's Privacy

Our Website and products are intended for general consumers and are not specifically directed at children.

We do not knowingly collect personal data from children in violation of applicable data protection law.

If you believe a child has provided personal data to us improperly, please contact us at support@efgcvg.shop.

17. Third-Party Links

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third parties. We encourage you to review the privacy policies of any third-party websites or services you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technologies, business practices, or applicable legal requirements.

When appropriate, the updated version will be published on this Website with a revised "Last Updated" date.

19. Contact Us

For questions about this Privacy Policy, the processing of your personal data, or requests relating to your data protection rights, please contact:

Team Outdoor
Mariehaven 16
Tuse, Holbæk 4300
Denmark

Company Registration No.: 35957839
Email: support@efgcvg.shop
Website: efgcvg.shop