Versand
Shipping & Delivery Policy
Last Updated: September 16, 2026
Thank you for shopping at efgcvg.shop. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered to our customers in Germany and Austria.
The online store is operated by:
Team Outdoor
Mariehaven 16
Tuse, Holbæk 4300
Denmark
Company Registration No.: 35957839
Email: support@efgcvg.shop
Website: efgcvg.shop
1. Shipping Destinations
We currently offer delivery to supported addresses in:
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Germany
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Austria
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you are unsure whether we can deliver to your location, please contact us at support@efgcvg.shop before placing your order.
2. Free Shipping
We offer free standard shipping on eligible orders placed through efgcvg.shop for delivery to Germany and Austria.
There is no standard shipping charge for eligible orders.
If an optional or special delivery service is offered that involves an additional charge, the applicable cost will be clearly displayed before the order is completed.
3. Cash on Delivery (COD)
Our store accepts Cash on Delivery (COD).
This means that payment is collected when your order is delivered, according to the payment options supported by the applicable delivery provider.
No online payment is required at checkout for an order where Cash on Delivery is selected.
Please make sure that your name, telephone number, email address, and delivery address are accurate when placing a COD order.
We may contact you if additional information is reasonably necessary to confirm or deliver your order.
4. Order Processing
After an order is placed, we review the order information and prepare the products for shipment.
Processing begins after the order has been successfully received and, where necessary, verified.
Processing times may be affected by weekends, public holidays, product availability, unusually high order volumes, or other circumstances outside our reasonable control.
Once an order has entered the shipping process, it may no longer be possible to change or cancel the shipment before delivery.
If you need to make a change, please contact us as soon as possible at:
5. Estimated Delivery
Estimated delivery information may be displayed on the product page, checkout page, order confirmation, or other relevant part of our Website.
Delivery estimates are provided based on the information reasonably available to us and our delivery partners.
Actual delivery times may vary depending on factors such as:
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Destination
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Carrier operations
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Weekends and public holidays
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Weather conditions
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Transportation disruptions
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Incorrect or incomplete delivery information
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Unusually high order volumes
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Other circumstances outside our reasonable control
Where applicable consumer law establishes mandatory delivery requirements, those requirements remain unaffected.
6. Order Confirmation
After you place an order, you may receive an order confirmation at the email address you provided during checkout.
Please review your order information carefully.
If you notice an error in your name, delivery address, telephone number, or other important information, contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has already been dispatched.
7. Shipment and Tracking
Where tracking information is available for your shipment, it may be provided by email, through the order status page, or through the relevant delivery provider.
Tracking information may take some time to become active after the shipment has been handed over to the carrier.
Not all delivery services necessarily provide the same tracking functionality.
8. Delivery Address
Orders are delivered to the address provided by the customer during checkout.
Customers should ensure that the following information is complete and accurate:
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Full name
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Street name and house number
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Apartment or unit information, where applicable
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Postal code
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City
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Country
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Telephone number
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Email address
We are not responsible for avoidable delivery problems caused by incorrect or incomplete information provided by the customer, except where otherwise required by applicable law.
If you discover an error in your address, please contact us immediately.
9. Delivery Attempts
The carrier may make one or more delivery attempts depending on its delivery procedures.
For Cash on Delivery orders, someone may need to be available at the delivery address to receive the parcel and make the required payment.
If delivery cannot be completed, the carrier may provide instructions for another delivery attempt, collection, or other available delivery arrangement.
10. Refused or Unclaimed COD Orders
If a Cash on Delivery order is refused or cannot be delivered, it may be returned to us according to the carrier's procedures.
If there is a genuine problem with your order, please contact us at support@efgcvg.shop so that we can assist you.
Nothing in this section limits a consumer's statutory right of withdrawal or other mandatory rights under applicable consumer law.
11. Delayed Shipments
Occasionally, a shipment may take longer than originally expected.
If your order appears to be significantly delayed, please contact us at:
Please include your name and order number so that we can investigate the shipment.
Where a delay gives you specific cancellation or other rights under applicable consumer law, those rights remain unaffected.
12. Lost Packages
If tracking information indicates an unusual delay or you believe your package has been lost during transportation, please contact us.
We will review the available delivery information and, where appropriate, contact the relevant carrier.
If the package is confirmed as lost before delivery to you, we will provide an appropriate remedy in accordance with applicable law.
13. Damaged Packages
Please inspect your order when it is delivered.
If the package or product arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
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Your order number
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A description of the issue
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Photographs of the damaged product and packaging, where reasonably possible
We will review the issue and provide an appropriate solution in accordance with applicable consumer law.
14. Incorrect Products
If you receive a product different from the product you ordered, please contact us at support@efgcvg.shop.
Please provide your order number and details of the product received.
Where the incorrect product was supplied by us, we will provide an appropriate remedy and, where required, arrange or cover the reasonable cost of returning the incorrect product.
15. Risk During Delivery
For consumer purchases, responsibility for loss or damage during delivery will be determined in accordance with applicable consumer law.
Nothing in this Shipping & Delivery Policy transfers transportation risk to the consumer earlier than permitted by mandatory law.
16. Returns After Delivery
Customers in Germany and Austria may have a statutory right to withdraw from eligible distance purchases within 14 days, subject to applicable conditions and exceptions.
Returns and refunds are governed by our Return & Refund Policy.
To request a return or obtain return instructions, please contact:
Please do not send a return without reviewing the applicable return instructions.
17. Customer Responsibilities
To help ensure successful delivery, customers should:
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Provide complete and accurate delivery information.
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Provide valid contact information.
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Monitor available delivery or tracking notifications.
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Be available to receive Cash on Delivery orders where required.
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Contact us promptly if an order contains incorrect delivery information.
18. Changes to This Policy
We may update this Shipping & Delivery Policy from time to time to reflect changes to our shipping arrangements, carriers, services, or applicable legal requirements.
The latest version will be published on efgcvg.shop with an updated revision date.
Changes will not limit mandatory consumer rights applicable to orders already placed.
19. Contact Us
If you have questions about shipping, delivery, tracking, delayed orders, or this policy, please contact:
Team Outdoor
Mariehaven 16
Tuse, Holbæk 4300
Denmark
Company Registration No.: 35957839
Email: support@efgcvg.shop
Website: efgcvg.shop
For order-related inquiries, please include your order number whenever possible so that we can assist you more efficiently.