Return & Refund Policy

Last Updated: September 16, 2026

Thank you for shopping at efgcvg.shop, operated by Team Outdoor. This Return & Refund Policy explains the conditions for cancellations, returns, exchanges, and refunds for customers in Germany and Austria.

1. Right of Withdrawal

If you are a consumer in Germany or Austria, you generally have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement before the withdrawal period expires.

Please contact us at:

Team Outdoor
Mariehaven 16
Tuse, Holbæk 4300
Denmark

Company Registration No.: 35957839
Email: support@efgcvg.shop
Website: efgcvg.shop

You may contact us by email and provide your order number, name, contact information, and a clear statement that you wish to withdraw from the purchase.

2. Return Eligibility

To help us process your return efficiently, please return the product in a condition that allows us to identify and inspect it.

You may inspect and handle the product to the extent reasonably necessary to determine its nature, characteristics, and functioning.

You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

Where reasonably possible, please include the original packaging, accessories, manuals, and other items supplied with the product.

Your statutory consumer rights are not affected by the absence of the original packaging.

3. How to Request a Return

Before sending a return, please contact our customer service team at:

support@efgcvg.shop

Please include:

• Your full name

• Order number

• Product you wish to return

• Reason for the return, if applicable

• Relevant photos if the product is damaged, defective, or incorrect

We will provide you with the appropriate return instructions.

4. Return Address

Unless our customer service team provides you with a different return address, returns should be sent to:

Team Outdoor
Mariehaven 16
Tuse, Holbæk 4300
Denmark

Please contact us before returning an item so that we can provide the correct return instructions and avoid unnecessary delays.

5. Return Shipping Costs

For a standard withdrawal where the product is not defective, damaged, or incorrect, the customer is responsible for the direct cost of returning the goods, where permitted by applicable law.

If you receive an incorrect, damaged, or defective product for which we are responsible, please contact us at support@efgcvg.shop. Where applicable, we will provide an appropriate solution and cover reasonable return shipping costs.

The original delivery of orders from efgcvg.shop is free of charge.

6. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a product that is damaged, defective, or different from what you ordered, contact us as soon as reasonably possible at support@efgcvg.shop.

Please provide your order number and, where appropriate, photographs or other information showing the issue. We will review the case and provide an appropriate remedy in accordance with applicable consumer law.

Depending on the circumstances, this may include repair, replacement, refund, or another legally required remedy.

7. Refunds

Once we receive and inspect your returned goods, we will process the refund in accordance with applicable law.

For a valid exercise of the statutory right of withdrawal, we will reimburse payments covered by the withdrawal, including the cost of standard delivery where required by applicable law.

As our standard shipping is free, there is normally no original standard shipping charge to reimburse.

We may withhold reimbursement until we have received the returned goods or until you provide evidence that you have sent the goods back, whichever occurs first, where permitted by applicable law.

8. Cash on Delivery (COD) Refunds

Our store accepts Cash on Delivery (COD).

Because COD payments are made upon delivery rather than through an online payment gateway, refunds for COD orders cannot normally be returned automatically to the original payment method.

For an approved COD refund, we may ask you to provide suitable refund details, such as bank account information, so that the refund can be processed by bank transfer or another mutually agreed method.

Any payment information provided for a refund will be used only for processing the applicable refund and handled in accordance with our Privacy Policy and applicable data protection requirements.

9. Refund Processing Time

Once a refund has been approved, we will initiate reimbursement without undue delay and, where the statutory right of withdrawal applies, within the time limits required by applicable consumer law.

After we issue the refund, the time required for the funds to appear in your account may depend on your bank or payment provider.

10. Exchanges

If you wish to exchange an item, please contact us at support@efgcvg.shop.

If the requested replacement product is available, we will provide instructions regarding the exchange. Your statutory rights regarding defective or non-conforming goods remain unaffected.

11. Exceptions to the Right of Withdrawal

The statutory right of withdrawal may not apply to certain categories of goods where an exception is provided by applicable law. Depending on the products sold, these may include, for example:

• Goods made to the consumer's specifications or clearly personalized.

• Sealed goods that are not suitable for return for health protection or hygiene reasons if the seal has been removed after delivery.

• Goods that, due to their nature, become inseparably mixed with other items after delivery.

• Other products expressly excluded from the statutory right of withdrawal under applicable consumer law.

Any statutory exception will only be applied where legally applicable to the specific product and circumstances.

12. Order Cancellation

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible at support@efgcvg.shop.

If the order has already been dispatched, cancellation may no longer be possible before delivery. In that case, you may exercise your applicable return or withdrawal rights after receiving the order.

13. Statutory Consumer Rights

Nothing in this Return & Refund Policy limits or excludes any mandatory consumer rights available to customers under applicable German, Austrian, or European Union consumer protection law.

In particular, statutory rights relating to defective or non-conforming goods remain unaffected by this policy.

14. Contact Information

For questions regarding cancellations, returns, refunds, damaged products, or this policy, please contact:

Team Outdoor
Mariehaven 16
Tuse, Holbæk 4300
Denmark

Company Registration No.: 35957839
Email: support@efgcvg.shop
Website: efgcvg.shop

We recommend contacting us by email before returning any product so that we can provide the correct return instructions.